FAQs

Can I book face-to-face appointments?

Yes, despite being called The Online GP, we offer face-to-face appointments for patients who would prefer to speak to a GP in-person.

Can I see a doctor today?

Yes. We know how difficult it can be to book an appointment with a doctor and so we want to ensure that all of our patients have access to same day medical care, helping you prioritise your health.

How can I use my health insurance to pay for the appointment?

We accept payments from a wide range of health insurance companies, including Bupa, AXA, Allianz and, Aviva. We advise that you liaise with your insurer before booking an appointment.

What if I need to reschedule my appointment?

You are able to reschedule the time of your appointment up to 4 hours before the scheduled time. There will be a £30.00 charge for any rescheduled appointments less than 4 hours before the scheduled time. If you do not turn up to your appointment without giving notice we will be unable to reschedule it for you, you will need to book another appointment in order to see a doctor.

What if I need to cancel my appointment?

Once your booking has been made, if you cancel within 24 hours of the appointment you will receive a full refund. If you cancel less than 24 hours before your scheduled appointment, we will be able to refund you 50% of your payment.

I would like to see the same doctor as last time, can this be arranged?

Yes, at The Online GP we understand the convenience and ease of mind that seeing the same doctor provides to patients, so we’ll always do our best to ensure that you can follow through with your treatments with the same GP.